16 Days Kenya & Tanzania Luxury Safari+Gorilla trekking

All passengers require a valid passport to enter Kenya, Rwanda, and Tanzania, and that passport must be valid for at least six months beyond the completion of travel. Your passport must also contain at least four blank visa pages.

In addition to a valid passport, and as noted in your Journey Confirmation e-document you received confirming your reservation, you are also required to have visas to enter Kenya, Rwanda, and Tanzania. (Minors aged 16 and under do not need a visa to travel to Kenya for tourism.)

E-visas are now available for both Kenya and Tanzania. Please note that visas cannot be processed more than 3 months before departure, and you should print out a copy for one or both countries before departing for Tanzania.

Visas for Rwanda will be obtained on Day 13 of the tour. Upon arrival at Kigali Airport, Cyan Tours & Travel guests (of all nationalities) must pay USD 50 in cash at the visa desk and will have their passports stamped.

Regardless of which visa service company you choose (or if you opt to work directly with the appropriate consulate or embassy), your visa application will require a summary of your Cyan Tours & Travel itinerary.

Because a visa is an official document, Cyan Tours & Travel Limited cannot apply for a visa on your behalf, and we are very limited regarding the assistance we’re able to provide. If you require help, we recommend working with a reputable visa service company, as they can provide the highest level of assistance.

PLEASE NOTE: As you’re completing the Kenya and Tanzania Visa process, you will be asked to enter a “contact” person as well as the addresses where you will be staying during your time in the country(ies). For this portion,kindly speak directly to our travel agents in the office and they will guide.

PLEASE NOTE: Guests who choose to alter their air arrangements to fly roundtrip via Nairobi may be required to obtain a multiple-entry visa, rather than the single-entry Kenyan visa required for our program.

Please Note: E-visas are available for both Kenya and Tanzania. Please note that visas cannot be processed more than 3 months before departure, and you should print out a copy for one or both countries before departing for Tanzania.

To obtain your e-visa for Tanzania, please visit [https://visa.immigration.go.tz](https://visa.immigration.go.tz). The point of entry into Tanzania is Arusha, Tanzania.

An electronic Travel Authorization (eTA) is required for Kenya, and a visa is required for Tanzania (Tanzania only issues multi-entry visas, valid for 1 year). eTA is an option for Kenya, visit [www.etakenya.go.ke](https://www.etakenya.go.ke). All eTA applications for Kenya should be submitted no earlier than 90 days before the tour’s end date. The point of entry into Kenya is Namanga, Kenya.

IMPORTANT NOTE: Failure to obtain ALL necessary documentation before your tour may result in being denied entry into a country or delays in entry until proper documentation can be obtained. In consideration of the larger group (and to maintain our planned itinerary), travelers who have failed to obtain the necessary documentation in advance may need to remain at the airport and could be responsible for arranging (and paying for) their transportation to join the group. Cyan Tours and Travel will not be responsible for obtaining any missing documentation, nor will Cyan Tours and Travel be responsible for any expenses incurred, missed tour components, or other losses resulting from the failure to obtain proper travel documents in advance.

We strongly recommend that you make at least two photocopies of all the travel documents that you bring with you. Include copies of the photo page of your passport that contains the date of issuance, the date of expiration, and your citizenship. Secure one set of copies in the safe in your room while traveling and leave one set behind with someone at home who can assist you in the event your documents are misplaced, lost, or stolen.

To facilitate travel requirements, destinations are increasingly utilizing online forms that require digital proof that you’ve completed your submission (via email, QR code, etc.). To ensure smooth travels and peace of mind, we strongly recommend all guests carry a personal smartphone and sign up for international data plans before traveling overseas.

TRAVELING WITH CHILDREN AS A GUARDIAN: If you are traveling as the guardian of a child/children, we strongly suggest that you carry a letter from both parents of the child authorizing emergency treatment in the event of illness or accident. For travel abroad, many foreign countries have specific entry requirements for children under 21 who are traveling internationally without BOTH parents. (These requirements are in response to the increased incidence of children being abducted and taken abroad.) PLEASE NOTE THAT CYAN TOURS AND TRAVEL IS NOT RESPONSIBLE for the disruption of travel caused by improper documentation for children traveling without both parents.

Deposits:

Deposits and local flight fees are due at the time of booking. Note: if your tour includes air transfer, the full amount for airfare will be requested in full and not counted as part of the deposit.

Should you wish to book with Cyan Tours & Travel Limited , once we have received your booking details, we will request a non-refundable booking deposit of 30% per person. This deposit is usually paid by credit card.

Final Payments:

Final payment is due to Cyan Tours & Travel Limited 45 days before departure for tour trips. If a safari is arranged within 45 days before the commencement of the safari, the full amount shall be payable to confirm the safari. If your deposit was made by credit card, the final payment will be automatic unless you opt out at the time of booking. Bookings without full payment at this time may be subject to cancellation without notice. Failure to make payment will be considered a cancellation by the guest, and all applicable cancellation fees will apply.

See your travel advisor, or call Cyan Tours & Travel Limited at +254 701 867 837 to make a reservation.

At the time of booking, please have the following information ready for all members of your party:

Tour Name and Departure Date

Traveler’s Name: First and last names as they appear on your passport or driver’s license

Traveler’s Address(es)

Email Address*

Traveler’s Phone Number(s)*

Emergency Contact Information: Please provide the name and phone number of a relative or friend (not traveling with you) whom we could contact during the tour in the unlikely event of an emergency

Interest in extending your trip by staying in a Cyan Tours & Travel recommended hotel before your trip begins or after it ends

* Required Fields

We recommend that all travelers booking safaris with us purchase travel insurance to cover their trip investment. Ensure that you have cancellation cover for any reason.

Travel Insurance Benefits – We advise all visitors to carefully review the extent of a policy’s coverage before purchasing it, and the following recommendations should be included in the policy before you make a purchase:

Trip Cancellation  If you must cancel your tour due to a covered reason, the plan provides coverage for the amount you paid for your travel arrangements. Make sure the policy benefits reimburse the airfare cancellation charges up to the value of your original airfare purchase.

Trip Interruption If you have to interrupt your tour for covered reasons, the plan provides reimbursement to catch up to your tour or return home.

Travel Delay Provides reimbursement for missed, prepaid travel arrangements if you are delayed by a common carrier, natural disaster, unannounced strike, or other reasons as cited in the plan.

Medical Expense Reimburses covered medical expenses incurred in the event you become injured or sick during your trip.

Baggage / Personal Effects Protection Provides reimbursement in the event your luggage or personal effects are lost, stolen, damaged, or delayed during your trip.

Worldwide Emergency Assistance Services 24-hour emergency telephone assistance hotline for medical and travel-related problems.

Please note that the insurance policy is arranged by clients themselves from the company based in their home country, not Cyan Tours & Travel Limited. Purchasing insurance is advised immediately after confirming your safari with us and paying the deposit.

If circumstances arise necessitating the cancellation of your holiday, such cancellation must be formally communicated to us in writing. A cancellation will only be deemed valid once we have received written notification.

Please note that in the event of a cancellation, both the deposit and any charges related to amendments will be non-refundable. Cancellation fees are assessed on a sliding scale, as outlined below, and apply per person upon our receipt of your written cancellation notice before your scheduled departure.

Regardless of the reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. These fees vary from tour to tour, and therefore, the following fees apply:

Cancellations 120 to 60 days before departure incur a forfeiture of the 30% deposit

Cancellations 60 to 45 days prior incur a 50% fee of the total tour rate.

Cancellations less than 45 days prior incur a 100% cancellation fee.

Travel insurance is highly recommended to cover unforeseen cancellations. If your cancellation falls within the coverage scope of your insurance policy, as outlined in its terms and conditions, you may be eligible to recover the incurred charges from your insurance provider. However, it should be noted that if we have already issued your domestic airline tickets and you decide to cancel them at any point, you will not be entitled to any refunds for these tickets, under the circumstances described.

Moreover, if you fail to show up or join the safari after the departure date has passed, no refund will be issued. The time of cancellation will be when notice is received in our Tourism Fund, Nairobi office.

In the event of an unforeseen circumstance beyond our control, Cyan Tours & Travel reserves the right to amend the cancellation terms outlined herein

Travel Terms and Conditions: /https://cyanholidays.com/terms-and-conditions/